HOW CAN I TRACK MY ORDER ?
When your order is placed, you will receive an automatic confirmation email or text (depends on the notification method chosen at checkout). Your order will process, and when it's ready to leave our facilities you will receive a second email with tracking information for your shipment.
The message will include your order details and tracking number. Please click the blue view my order button to follow the progress of your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our facilities. Tracking can take up to 72 hrs to update in USPS system.
Please use the USPS tracking feature to determine when your package is picked up, in-transit, and delivered to your door.
I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION?
After your order is placed, an order confirmation email or text is automatically sent. If you have not received a confirmation within 10 minutes of placing your order please email ( [email protected] )or text 229-272-1456
DO YOU REFUND SHIPPING FEES?
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ([email protected]) along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
MY PACKAGE IS SAYING DELIVERED BUT I DON'T SEE IT
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete.
Laced By Lay does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.